Number of unique client individuals who were served by the organization and provided access, during the reporting period, to products/services they were unable to access prior to the reporting period.
Organizations should reference New Access to Water, New Access to Energy, New Access to Education, New Access to Finance, or New Access to Healthcare in the glossary for more clarification.
This metric has been updated.
Please click here to see the most up-to-date version and refer to Metric History for details on the changes.
Organizations should footnote all assumptions used. See usage guidance for further information.
This metric is intended to capture the number of unique clients who were recipients of the organization's products or services during the reporting period, who were unable to access these products and services from organizations in periods prior. See glossary for further guidance.
This metric is not a measure of foot traffic. It is also not intended to capture the number of consumer transactions. For example, a customer who makes two purchases during a period should only be counted once. Organizations wishing to report on total client transactions should refer to Client Transactions (PI5184).
This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.
Organizations that rely on assumptions to report against this metric, including the process for determining the number of client individuals, should footnote all assumptions used in the calculation process.
For healthcare providers, client individuals refers to patients. For housing providers, client individuals refers to residents or tenants.
This metric is multi-dimensional in regards to the five dimensions of impact It may help describe the WHO dimension when the stakeholder group represented by the metric is the stakeholder group targeted by the investment or organization. It may also help measure the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.
This is a submetric of Client Individuals: Total (PI4060), which has 17 other related submetrics.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
January 2020 - IRIS+ v5.1 Released
No change.
May 2019 - IRIS+ v5.0 Released
No change.
March 2016 - IRIS+ v4.0 Released
Immaterial change. Minor revision to definition language for clarity.
March 2014 - IRIS+ v3.0 Released
Material change. Metric definition modified to provide clarity based on best practices and standard guidance.
November 2011 - IRIS+ v2.2 Released
Immaterial change. Client Individuals Provided New Access (PI2822) replaced Clients Provided New Access - Consumers (PI2822). Metric name changed to maintain consistency with IRIS structure.
February 2011 - IRIS+ v2.1 Released
No change.
September 2010 - IRIS+ v2.0 Released
Material change. Clients Provided New Access - Consumers (PI2822) replaced New Access to Energy: Households (EE11). Metric modified to increase clarity.
September 2009 - IRIS+ v1.0 Released
New metric. New Access to Energy: Households (EE11) developed via Original IRIS Working Group.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).