Client Individuals: Minorities/Previously Excluded (PI4237)

Number of unique individuals who belong to minority or previously excluded groups and were clients of the organization during the reporting period.

Reporting Format Unit Referenced within Metric Definition
Metric Type Submetric
Metric Level Product/Service, Organization
IRIS Metric Citation IRIS, 2020. Client Individuals: Minorities/Previously Excluded (PI4237). v5.1.

Footnote

Organizations should footnote all assumptions used as well as their categorization of minority/previously excluded groups. See usage guidance for further information.

Usage Guidance

This metric is intended to capture the number of unique clients who belong to a minority or previously excluded group who were recipients of the organization's products or services during the reporting period. It is not a measure of foot traffic. It is also not intended to capture the number of consumer transactions. For example, a customer who makes two purchases during a period should only be counted once. Organizations wishing to report on total client transactions should refer to Client Transactions (PI5184).
This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.
The categorization of minority/previously excluded groups vary by the locations and situations in which they live. Because there is no internationally agreed-upon definition as to which groups constitute minorities, in situations where well-established local policies exist (e.g., South Africa: Broad Based Black Economic Empowerment (BBBEE) definition of previously excluded, India: based on backward caste), organizations should refer to local guidelines to identify minority or previously excluded groups. Otherwise, organizations should provide additional detail as to their tailored methodology for defining these groups.
Many organizations may not be able to report on the number of clients based on direct data. For example, organizations that sell solar lanterns via a series of local network distributors might estimate the number of client individuals reached by the number of units sold. Details on how and why these assumptions were made should be footnoted.
For healthcare providers, client individuals refers to patients. For housing providers, client individuals refers to residents or tenants.
This metric may help describe the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.

Related metrics

This metric has 0 related submetrics.

Impact Categories & Themes

Cross Category

Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).

SDG Goals & Targets

Metric History

January 2020 - IRIS v5.1 Released

No change.
May 2019 - IRIS v5.0 Released

No change.
March 2016 - IRIS v4.0 Released (current version)

No change.
March 2014 - IRIS v3.0 Released

Material change. Metric definition modified to provide clarity based on best practices and standard guidance.
November 2011 - IRIS v2.2 Released

Immaterial change. Client Individuals: Minorities/Previously Excluded (PI4237) replaced Clients: Minority/Previously Excluded (PI4237). Minor revision to metric name and definition language for clarity.
February 2011 - IRIS v2.1 Released

No change.
September 2010 - IRIS v2.0 Released

Immaterial change. Clients: Minority/Previously Excluded (PI4237) replaced Demographic Served: Minorities (DES13.3). IRIS ID / metric name changed due to framework upgrade. Minor revision to definition language for clarity.
September 2009 - IRIS v1.0 Released

New metric. Demographic Served: Minorities (DES13.3) developed via Original IRIS Working Group.

Footnote

Cross Category

IRIS Metrics Work Better in Sets