Ratio reflecting score obtained of the organization's clients who are likely to recommend the organization's product or service at the end of the reporting period, compared with those who are unlikely to recommend it.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).