Client Housing Quality Satisfaction (PI8768)

Organizations should quantify the number of resident responses that are "somewhat satisfied" or "very satisfied", representing this count as both a total number and as a percent of total responses.

This metric is intended to measure resident satisfaction with the housing units they occupy and does not measure client satisfaction with housing options beyond the one occupied.

In some contexts, this metric can serve as an indicator of whether the outcome being sought by an investor or organization is occurring (the WHAT dimension of impact). For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.