Describes main reasons for client dropout of service or program (e.g. time constraints, financial contraints, disinterest, etc.)
Organizations should footnote all assumptions made as well as categorization of reasons for dropout.
This metric is intended to capture details on the reasons for client turnover such as financial constraints, disinterest, business failure, more attractive offer from a competitor, external factors, etc. Organizations should disclose the share or total number of clients that dropped out during the period by primary reason for drop out.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
January 2020 - IRIS v5.1 Released
No change.
May 2019 - IRIS v5.0 Released
New metric. Developed via IRIS+ core metrics sets.
IRIS Metrics Work Better in Sets
To use IRIS metrics—and the resulting data—to understand impact performance, IRIS metrics should be used and analyzed in generally accepted sets and according to well-defined objectives. IRIS+ gives you access to generally accepted Core Metrics Sets aligned to common Impact Themes and Sustainable Development Goals (SDGs).