Client Households: Receiving Free Products/Services (PI1583)

This metric includes all client households who received products/services provided by the organization for which it did not request payment and for which it does not expect reimbursement.

This metric should capture the unique number of client households who received free products or services irrespective of whether these same households also paid the organization for certain products or services during the reporting period.

Many organizations may not be able to report on the number of client households based on direct data. If relevant, details on how and why assumptions were made should be footnoted.

This metric is multi-dimensional in regards to the five dimensions of impact. It may help describe the WHO dimension when the stakeholder group represented by the metric is the stakeholder group targeted by the investment or organization. It may also help measure the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.