Client Individuals: No Direct Payment (PI1807)

This metric includes clients who received products/services where no out-of-pocket payment was provided and for which the organization expects to be reimbursed by third parties (insurance, etc.). For example, if a school receives vouchers from its clients (students) for school enrollment and is later reimbursed by the government, the client individuals are considered to have made no direct payment.

This metric should capture the unique number of client individuals who received products/services and made no direct payment irrespective of whether these clients may have also received services during the reporting period for which they made out-of-pocket payments.

This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.

Organizations that rely on assumptions to report against this metric, including the process for determining the number of client individuals, should footnote all assumptions used in the calculation process.

For healthcare providers, client individuals refers to patients. For housing providers, client individuals refers to residents or tenants.