Client Housing Quality Satisfaction (PI8768)

NOTE: This metric has been discontinued. Please use Target Stakeholder Satisfaction Ratio (PI7163).

This metric is intended to measure resident satisfaction with the housing units they occupy and does not measure client satisfaction with housing options beyond the one occupied.

In some contexts, this metric can serve as an indicator of whether the outcome being sought by an investor or organization is occurring (the WHAT dimension of impact). For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.