Client Individuals: Receiving Free Products/Services (PI9622)

This metric includes all clients who received products/services provided by the organization for which it did not request payment and for which it does not expect reimbursement. If the organization expects or receives payment from someone other than the customer, the client individuals should not be counted as receiving free products/services but rather as providing no direct payment. This metric is intended to measure clients receiving products/services that are core to the operations of the organization providing them; for example, some healthcare clinics provide free health check-ups.

This metric should capture the unique number of client individuals who received free products or services irrespective of whether these same individuals also paid the organization for certain products or services during the reporting period.

This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.

Organizations that rely on assumptions to report against this metric, including the process for determining the number of client individuals, should footnote all assumptions used in the calculation process.

For healthcare providers, client individuals refers to patients. For housing providers, client individuals refers to residents or tenants.

This metric is multi-dimensional in regards to the five dimensions of impact. It may help describe the WHO dimension when the stakeholder group represented by the metric is the stakeholder group targeted by the investment or organization. It may also help measure the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see specific guidance document. No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. When possible, the selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.