Describes main reasons for client dropout of service or program (e.g. time constraints, financial constraints, disinterest, etc.)
Client Dropout Reasons (PI9872)
- Reporting Format Text
- Metric Type Metric
- Metric Level Product/Service
- IRIS Metric Citation IRIS, 2021. Client Dropout Reasons (PI9872). v5.2.
Footnote
Organizations should footnote all assumptions made as well as categorization of reasons for dropout.
Usage Guidance
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This metric is intended to capture details on the reasons for client turnover such as financial constraints, disinterest, business failure, more attractive offer from a competitor, external factors, etc. Organizations should disclose the share or total number of clients that dropped out during the period by primary reason for drop out.
Impact Categories & Themes
Cross Category
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
SDG Goals & Targets
No Poverty
- SDG Target 1.5
- SDG Target 1.4
Zero Hunger
- SDG Target 2.1
- SDG Target 2.2
- SDG Target 2.3
- SDG Target 2.4
Good Health and Well-being
- SDG Target 3.9
Quality Education
- SDG Target 4.1
- SDG Target 4.2
- SDG Target 4.3
- SDG Target 4.4
- SDG Target 4.5
- SDG Target 4.a
Gender Equality
- SDG Target 5.1
- SDG Target 5.2
- SDG Target 5.5
- SDG Target 5.6
Clean Water and Sanitation
- SDG Target 6.1
- SDG Target 6.2
- SDG Target 6.4
Decent Work and Economic Growth
- SDG Target 8.1
- SDG Target 8.2
- SDG Target 8.3
- SDG Target 8.10
Industry, Innovation and Infrastructure
- SDG Target 9.3
Reduced Inequality
- SDG Target 10.1
- SDG Target 10.2
- SDG Target 10.3
- SDG Target 10.c
Sustainable Cities and Communities
- SDG Target 11.1
- SDG Target 11.2
- SDG Target 11.3
- SDG Target 11.5
- SDG Target 11.6
Responsible Consumption and Production
- SDG Target 12.3
- SDG Target 12.4
Metric History
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April 2021 - IRIS v5.2 Released
No change.
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December 2019 - IRIS v5.1 Released
No change.
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April 2019 - IRIS v5.0 Released
New metric. Developed via IRIS+ core metrics sets.