Client Dropout Reasons (PI9872)

Describes main reasons clients drop out of a service or program (e.g., time constraints, financial constraints, disinterest).

This metric has been updated.

Please click here to see the most up-to-date version and refer to Metric History for details on the changes.

Reporting Format Text
Metric Type Metric
Metric Level Product/Service
IRIS Metric Citation IRIS, 2021. Client Dropout Reasons (PI9872). v5.2.

Footnote

Organizations should footnote all assumptions used, including source of data, as well as the complete categorization of reasons for dropping out.

Usage Guidance

This metric is intended to capture detailed reasons for client turnover, such as financial constraints, disinterest, business failure, receiving a more attractive offer from a competitor, or external factors. Organizations should disclose both the total number of clients that dropped out during the period and the share of clients citing each primary reason for dropping out.

Impact Categories & Themes

Cross Category

Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).