Number of Legal and Regulatory Complaints (OI2165)

This metric is intended to capture the number of formal complaints directed to the organization during the reporting period. A formal legal or regulatory complaint includes any complaint levied against the organization by an individual, other organization, or government body due to the organization's violations of rules of any government, regulatory organization, licensing agency, or professional association governing their professional activities and any resulting externalities.

Depending on the category in which the organization operates, formal legal and regulatory complaints could be associated with (but not limited to) any of the following: -Bribery or corruption, including violations of the US Foreign Corrupt Practices Act (FCPA) or UK Bribery Act -Data security breaches -Diversity and equal opportunity -Cartel activities, price fixing, or anti-trust activities -Consumer privacy -Environmental violations -Employee safety or workplace conditions -False, deceptive, or unfair advertising -False marketing claims -Federal pipeline and storage regulations -Financial reporting inaccuracies -Labor law violations -Land rights disputes -Libel or slander -Money laundering -Tax evasion

Organizations may already report this information elsewhere, such as in their regular financial statements. Additionally, many Ombuds offices, either governmental or organization-specific, collect information regarding complaints. Organizations should consider reporting this metric in conjunction with Value of Fines and Settlements (OI7639).