Number of hours saved by clients as a result of the organization’s products and services during the reporting period.
Number of hours saved by clients as a result of the organization’s products and services during the reporting period.
Organizations should footnote all assumptions used.
This metric is intended to capture the amount of time clients save as a result of using the organization’s products or services. For example, this metric can capture decreased journey or wait times in transportation, time savings in gathering fuel for cooking or other uses, or reduced wait times at health centers, among other uses.
This measure captures the efficiency of services provided, which is an indicator of service quality.
This metric is often used by International Finance Institutions (IFIs) as part of infrastructure analysis.
This metric may help describe the HOW MUCH Scale dimension, which helps estimate the number of the targeted stakeholders experiencing the outcome. For more on the alignment of IRIS metrics to the five dimensions of impact, see IRIS+ and the Five Dimensions of Impact (https://iris.thegiin.org/document/iris-and-the-five-dimensions/). No single metric is sufficient to understand an impact; rather, metrics are selected as a set across all dimensions of impact. The selection of metrics to measure and describe the five dimensions should be based on best practice and evidence.
Metrics identified as "cross-category" are those that are relevant to any IRIS+ Impact Category or Impact Theme (i.e., these metrics are not specific to any particular industry/category or theme).
June 2025 - IRIS+ v5.3b Released (current version)
No change.
December 2024 - IRIS+ v5.3a Released
No change.
June 2022 - IRIS+ v5.3 Released
Immaterial change. Minor revisions to definition and usage guidance for clarity.
May 2021 - IRIS+ v5.2 Released
New metric. Client Time Savings (PI3291) was developed via the IRIS+ Quality Jobs Expert Subgroup.